Refund and cancellation policy.

Users may cancel a paid Gooo subscription at any time. Access remains available until the end of the current paid billing period unless there is abuse, fraud or a violation of the Terms of Service.

Refunds are reviewed case-by-case. Refunds may be considered where there is duplicate billing, failed provisioning, confirmed technical service failure, or an incorrect charge.

Refunds are not generally provided for normal usage after a paid plan has been accessed, unused message allocation, or failure to cancel before renewal.

To request a cancellation or refund review, email hello@gooo.co.za with your account email, payment reference and reason for the request.